Shipping policy

Last updated: October 27, 2026

Thank you for shopping with The Stick And Stem. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Every item we sell is cut fresh to order. Except as otherwise stated on our website, orders are processed within 5 business days (excluding holidays).

Orders placed after noon or on weekends and holidays may begin processing the next business day.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

We offer flat-rate standard shipping based on the size of the items in your order: $9.99 for small packages such as stems, twigs, slices, and craft pieces; $10.99 to $14.99 for poles and branches; and $12.99 for long birch stems and logs. If your order contains items from different size groups, the flat rates for each group are combined at checkout. Orders of $100 or more ship free.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship to United States.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at thestickandstem@gmail.com or use the contact details in our contact information policy.